The role will be responsible for implementing and providing support to ensure the smooth set up of the distribution network of Cambridge International schools and to ensure the success and satisfaction of our partner institutions/schools across the region.
Being a key point of contact for these partners, providing support, guidance, and solutions to help them effectively implement Cambridge programs and assessments.
This role provides operational support to a wide range of clients ensuring that this is of the highest quality. Delivering on agreed key KPIs.
Principal Accountabilities
Offer support to new Institutions aspiring to adopt the Cambridge program and on-board them as per Cambridge policy.
Build and maintain strong relationships with partner institutions to understand their needs and challenges and share information to relevant Internal teams.
Collaborate with cross functional teams to address partner inquiries, resolve issues, and enhance the overall customer experience.
Act as a liaison between the Internal stakeholders ensuring effective communication.
Monitor and track key activities and coordinate with Internal teams and drive them to closure.
Offer support for logistics around key events and flagship programs.
Provide timely and accurate reports on support activities, performance, and other agreed key metrics.
Knowledge & Experience
Bachelor's degree in Business.
Work experience of 3+ years in Banking/Telecom
Proven experience in customer success, account management.
Exceptional problem-solving and analytical abilities, data skills with a keen attention to detail.
Ability to do primary and secondary research.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
Knowledge of the education sector in India and familiarity with Cambridge programs is a plus.
Ability to work independently, prioritize tasks, and meet deadlines.
Ability to read legal documents and draw reports to help decision making.
