Scality Specialist Engineer

Scality Specialist Engineer This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.

• The candidate provides Operate, Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards.

• Provides technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition/ transformation efforts.
• Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
• Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

• Bachelor s degree in Engineering (or Equivalent).
• Experience: Minimum 6-7 years of experience in Storage & Backup administration support
• Should possess strong knowledge of Object, Block, File Storage technology and good understanding of Parallel & distributed file system. Additionally other domains such as storage/SAN/networking/database

• Relevant certification on the latest track like Scality, DDN Storage, GPFS, Luster will be an added advantage.

• Flexible to work in 24X7 support environment
• ITIL certification is an added advantage

• Resolve customer s issues via the telephone, email or remote sessions.
• Reproduce issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
• Provide consulting support in his/her area of expertise
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Must Have:

• Technical knowledge on Object, File & Block storage with cloud data management solutions - Installing, Configuring & Troubleshooting of at least 2 of the storage skills Scality, DDN Storage, GPFS, Luster.
• Good Knowledge on Parallel/Distributed file system
• Firmware and management experience on above Storage
• Basic Operating Systems Knowledge - Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• Troubleshooting performance related issues on HW and Operating system
• Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX
• Should be ready to work in 24x7 rotational shifts and on weekends.
• Good written and verbal communication skills (Mandatory).
• Zeal for going the extra mile to solve customer issues.
• Complex troubleshooting experience and Logical Problem-solving approach
• Ability to work in a Solution environment, collaborating across Technology Teams.

Good to have:

• Certification on any of the Scality, DDN Storage, GPFS, Luster.
• Operating Systems Knowledge - administration and support on Linux, VMware, Windows HyperV,
• Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
• Tools Knowledge on ServiceNow
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.
• Deliver trainings when required.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more #india #operations Services Expert