Job Description
Who are we. HubSpot is expanding its global footprint by opening a new office in Bengaluru, India, in September 2024, leveraging the countrys position as a standout base for both tech companies and talent. Contract Management, a core aspect of our operations, will be integrated into the initial team
Our market leading marketing, sales, and customer success software is leveraged by hundreds of thousands of businesses around the world. Its our mission to not just help them grow, but to help them grow better
HubSpot is not just about products; were about people and their growth. We want to create a company where people feel empowered to do their best work. This position offers flexible work arrangements with 2 days remote and 3 days in the office
Role Description: As an Associate Contract Manager for our 1:Many Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of approved contract changes. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot
In This Role, Youll Get To. Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
Communicate directly with customers and internal colleagues to ensure the accurate execution of any contract changes
Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales
Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks
We Are Looking For People Who. Are passionate about creating a great customer experience
Show clear communication
Skills with the ability to effectively communicate over email, and calls where necessary
Seek to understand multiple perspectives in a situation
Have healthy negotiation and interpersonal problem-solving
Skills
Embrace a dynamic and motivating environment
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process
Germany Applicants: (m/f/d) link to HubSpot's Career Diversity page here
India Applicants: link to HubSpot India's equal opportunity policy here
About HubSpot. HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of, wed love to hear from you
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpots use of your personal information
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