Who are we
HubSpot is expanding its global footprint by opening a new office in Bengaluru, India, in September 2024, leveraging the country's position as a standout base for both tech companies and talent. Contract Management, a core aspect of our operations, will be integrated into the initial team.
Our market leading marketing, sales, and customer success software is leveraged by hundreds of thousands of businesses around the world. It's our mission to not just help them grow, but to help them grow better.
HubSpot is not just about products; we're about people and their growth. We want to create a company where people feel empowered to do their best work. This position offers flexible work arrangements with 2 days remote and 3 days in the office.
Role Description: As an Associate Contract Manager for our 1:Many Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of approved contract changes. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.
In this role, you'll get to:
Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
Communicate directly with customers and internal colleagues to ensure the accurate execution of any contract changes.
Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales.
Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
We are looking for people who:
Are passionate about creating a great customer experience.
Show clear communication skills with the ability to effectively communicate over email, and calls where necessary.
Seek to understand multiple perspectives in a situation.
Have healthy negotiation and interpersonal problem-solving skills.
Embrace a dynamic and motivating environment.
Invest in relationships with customers and colleagues.
Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in
- Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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