SBU Specialist - End Computing solution sales

Job Title: IT Sales - End Point Division

Expectations from this role:

Territory Coverage

1.Achieve the business objectives laid out for the financial year (or part thereof)

2.Build the product portfolio (Laptop, Desktop, work stations, endpoint security, software services and solutions, etc) of the SBU and achieve the SBU Bottom line.

3.Align with the OEM to build the technical skills required sales/pre-sales/post-sales

4.Build strong win-win relationships with distributors and OEMs

5.Understand the emerging trends relevant to the SBU and proactively build assets, tools, skills and capabilities to be able to remain relevant and essential to our customers

6.Preparing proposals for simple single brand offerings and working with the Solution Architect as well as SBU Heads to arrive at differentiated and customer valued compelling financial value propositions for solution deals

7.Assist sales teams on sales calls and help in closing sales, customers queries / complaints, call escalation. Collaborate with team to achieve better results

8.Ensure on-time, on-cost execution to customers expectation and collection of bills receivables.

Customer Relationship Management

a)Being a single point of contact for your named accounts with in your SBU.

b)Customer advocacy

c)Customer references

d)Ensuring positive NPS across all the customers handled

Skills/Competencies/Capabilities required:

1.Thorough understanding of the various aspects of the IT infrastructure and their interlinkages, with expertise in one's own SBU

2.Industry domain knowledge (value chain) and potential for IT interventions to create and capture value

3.Ability to create a business plan to achieve business objectives and follow through with execution

4.Systems and design thinking

Behavior expected:

1.Proactiveness, initiative and ownership

2.Being part of the solution

3.Team-work across SBU Heads, A/c Managers, Solution Architects and Service Delivery teams

4.Setting realistic expectations with both internal and external stake-holders and meeting/exceeding them

5.Self-skilling and sharing of knowledge/expertise within CITSS

6.Keeping abreast of the latest technological trends.

7.Customer first, CITSS second, department third, individual last