Saviynt

Job Description

Hands on development, customization, and solution experience on one or more Identity Management solution suite, depth of understanding in Identity Management and Governance use cases etc.

. Have good knowledge on Saviynt IGA architecture with hands on experience in application onboarding (provisioning / de-provisioning), Birthright Provisioning, implementing application workflows, Segregation of Duties, Analytics Reporting Services and Campaigns/Access Certifications.

. Strong knowledge of Access Reviews and certifications in Saviynt.

. Resolve technical issues through debugging, research, and investigation.

. Provide Application Support in 24.7 Environment.

. Application Support and Operations Management.

. Logs for failure patterns across customers.

. Log alerts for application failures (needs to be automated so need to work with Team to finalize the way forward).

. Monitor jobs running on application. Restart/Restore the job as per original schedule in case of any failure.

. Escalate: In case of specific pre-identified issue types, reach out to t he respective SPOCs in the other clusters to remediate/ restore.

. Resolve tickets by working with Product Teams/Application Teams.

. Respond and assign to all tickets to pre-identified team within SLA timeline.

. Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing assistance and transfer of knowledge to peers in your area of expertise.

Desired Candidate Profile