SAP Support / Operations ? Level 2 (EWM)

Prefer Immediate Joiner

Role Responsibilities:

• Managing production application support.
• Working at level 2 giving expert support and information to the queries raised by the end user.
• To understand the business process and provide consultation services.
• Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
• Driving timely resolution of customer issues within the expected SLA.
• Preparing and maintaining KEDB for all the known issues.
• Coordination with L3 team/ Product team / Development team for the next level support, bug-fixes.
• Drive and manage the 1st level support team for the issue resolution.
• Involvement in UAT.
• Responsible for Background job motoring/ SAP Idoc Monitoring/SAP queues monitoring.
• Should be comfortable to work in 24/7 Environment. (Rotational 3 Shifts).

Primary Skills

• Should have hands on experience in SAP EWM (Extended Warehouse Management).
• Should have Strong knowledge in Warehousing & Extended warehouse Processes and Logistic Execution.
• Should have good knowledge on Master data customization of vendors, customers, materials, warehouse Bins and complete EWM structure.
• Should have good understanding on SAP ECC and SAP EWM integration.
• Good understanding on Handling Unit Management, RFID, Physical Inventory & Shipping Receiving Services.
• Should have strong knowledge on SAP Inbound Outbound Queues.
• Should have knowledge on SAP MM-SD Modules.
• Experienced in Post Implementation Production Support.
• Prior background and experience in SAP MM and WM will be added advantage.

Secondary Skills

• ITIL certification is preferred
• Retail / Warehouse Management domain background would be highly preferred