- Providing advanced SAP end user support to the user community i.e. answer process related questions and support in managing issues and incoming incidents (On a daily basis; receive, act on and dispatch IT Service Tickets/Incidents, primary working in the ServiceNow tool)
- Being the SKF IT Support Expert for EDI area (as well as scheduling agreements)
- Resolving reported issues and escalate to appropriate forum when necessary
- Being an active participant in various projects, developments and roll-out activities
- Take an active part in our development and deployments of EDI.
- Knowing and aligning with internal and external stakeholders and cover the end-to-end solution
- Performing improvement work, developing and documenting Best Practice, Service Catalogue and FAQ
- To facilitate and continuously improve the relationship between the key users/end users and the support team
- To manage and work closely with our EDI service provider(s) like Liaison BES
- Provide SAP expertise and conduct fit/gap analyses to enable implementation of the template solution
Your profile
Qualifications and Experience:
- Overall, 7 plus years experience
- 5+ years of experience in SAP SD.
- 5+ years of experience in EDI.
- 5+ years of experience in IDoc, EDIFACT, VDA, ANSI X12
- BS in Systems Analysis, Business Administration, or equivalent.
- Possesses the ability to analyze and comprehend business processes, coupled with critical thinking skills.
- Proven track record of working in complex environments, effectively managing uncertainty and challenges.
- Demonstrates a strong focus on objectives and a commitment to delivering within specified time and budget constraints.
- Active participation in various Sales, EDI, and Scheduling agreements projects
- Personal qualities include responsiveness, analytical thinking, structured approach, and a constructive mindset.
- Demonstrates confidence in stakeholder management.
- Fluent in English is a prerequisite.
- Good knowledge of SKF s business and existing IT environment is considered a merit.
- The position reports into SKF GDS with primary allocation to the SEP program.
Education:
