Participates as a leading member to complete assigned development and improvement projects in a timely, quality manner
- Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client s needs
- Ensures end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
- Establishes performance metrics to ensure user satisfaction
- Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
- Provides support & guidance to Analysts I/II in executing their responsibilities
- Oversees development, writing, and communication of business requirements and functional specifications for the implementation of business solutions
- Creates & maintains various reporting and analytical functions necessary for the accurate maintenance of the solutions
- Lead engagements as a senior team member for solutions practice and ensures timely resolution of issues that arise from translation of requirements
- Reviews analysis of customer s operations to understand their strengths and weaknesses to determine opportunities for improvements
- Supports in review and approves test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
- Maintains relations with stakeholders, inform them about problems, issues, and resolutions and manages their expectations
Additional Job Description
Experience & Educational Requirements:
- Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
- 6+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.
What your background should look like
Experience & Educational Requirements:
- Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 6+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.
- Preferred Certifications:
- Certified Business Analysis Professional (CBAP)
- Lean Six Sigma
- ITIL, ITSM Certifications
Skills & Knowledge:
Behavioral Skills:
- Decision Making
- Coaching & Mentoring
- Multitasking
- Planning
- Prioritization and Organization
- Problem Solving
Technical Skills:
- Application Design and Management
- Data Security
- Database Management Systems
- Information Security Strategy
- Server Technologies
- Software Design and Testing
- Technical Documentation
Tools Knowledge:
- Microsoft Office Suite
- Business Intelligence Tools like Tableau, Power BI
- Programming and Development Languages - JavaScript, HTML/CSS, Python, SQL
- CRM platforms such as SAP, Salesforce
