SAP ISU FICA (Onsite-Dubai)

Responsibilities:

Support EtihadWE in SAP Implementation/Development for Core FICA, including Document

Posting, Account Determination, Main Transactions/Sub-Transactions, G/L configuration,

and FICA/FI Reconciliation.

Implement and manage Dunning procedures, levels, and activities, along with dunning locks.

Integrate with other applications (e.g., PC) for DCA submission and Litigation.

Integrate Payment Lots with 3rd parties for automated payment postings and FI/GL

reconciliation.

Manage sending items to Collection Agency, auto reversal of bills, manual posting (custom),

and refund management for any mode of payment.

Implement instalment plans and prepayment, and configure deferral of payment.

Develop templates and methods to enhance the efficiency of application support. Gather

and prioritize relevant SAP Business requirements and design appropriate solutions.

Provide continued maintenance and development of bug fixes and add-on requirements for

existing applications related to SAP FICA.

Diagnose and troubleshoot various processing problems in the SAP application, applying

solutions to increase company efficiency.

Recommend architectural improvements, design solutions, and integration solutions for

payment collection interfaces.

Propose technical feasibility solutions for new functional designs and suggest options for

performance improvement of technical objects.

Consistently meet deadlines and requirements for all production issues and related

troubleshooting.

Establish compatibility with third-party software products by developing programs for

modification and integration with other government departments.

Coordinate with external vendors and agencies to finalize designs and confirm requirements.

Align office departments and increase inter-departmental communication and data sharing.

Supervise and provide direction for various direct reports regarding customer statistics

related to various parameters.

Understand configuration dependencies and inter-relationships between other modules of

SAP such as Device Management, CS/CRM, Billing, and design and troubleshoot in the area

with this knowledge.

Demonstrate the ability to plan, run, and manage blueprint workshops / meetings. Help

EtihadWE team to adopt/evaluate the fitment of SAP Best Practices.

Ability to create BRD, Business Blueprint (BBP) for the solutions provided, Functional

specification documents, Master Data handling/Cutover strategy etc.,

Define and implement comprehensive test scenarios, including the creation of master data,

while conducting unit, cycle, and integration tests. Additionally, develop and execute test

plans, update user manuals and training materials, and offer end-user training and support

throughout and post-implementation.

Qualifications:

Education:

Bachelor's degree in computer science, Information Technology, Finance, or a related field.

Experience:

Minimum of 10 years of experience as an SAP FICA Consultant.

Experience in driving and conducting design workshops, with hands-on experience in

delivering FICA components such as Direct Debit (BACS, AUDDIS, ADACS, and AWACS),

Returns (ARUDS and ARUCS), Balance Transfer, Account Balance, Instalment Plans, and

Payment Schemes, along with integration with other modules.

Understanding of different business processes in the Utility Industry (Regulated and

Deregulated).

Possess SAP FICA knowledge for the preparation of business blueprints, business process

plans (BPP), functional documents, and test cases.

Knowledge of the Meter to Cash process.

Experience in FICA Dunning procedure/Collection Strategy, payment integration with

payment channels, write-off, return processing, security deposit, instalment plan, and

promise to pay.

Thorough knowledge of Payment reconciliation with 3rd parties and Banks.

Experience in configuring FICA Events and BRF+ (functional).

Strong knowledge of clearing strategy and clearing rules.

Experience in Cash Desk and clarifications.

Knowledge of Configuration for setting up creditworthiness (in SAP) and with 3rd Party

Payment collection agencies.

Good knowledge of FICA tables for generating Payments and reconciliation reports on

demand.

Strong knowledge of month-end and period-end closing and FICA to FICO GL integration.

Well-versed in project implementation methodologies, including Agile (Scrum)

Methodology, Activate Methodology, and solution manager.

Ability to work collaboratively in a team environment.

Demonstrated leadership skills and the ability to guide and mentor junior team members.

Certifications:

SAP Certification in SAP ISU.