Job Title: SAP Field Service Management Consultant
Experience: 10+ years Job Description:
- Analyze business requirements and translate them into SAP SM/FSM solution designs, considering best practices and industry standards.
- Configure SAP SM/FSM modules according to business needs, including service contracts, service orders, resource scheduling, and mobile solutions for field technicians.
- Collaborate with stakeholders to gather requirements, conduct workshops, and provide expert guidance on SAP SM/FSM functionalities and capabilities.
- Perform system testing, integration testing, and user acceptance testing to validate the functionality and reliability of SAP SM/FSM implementations.
- Provide end-user training and support to ensure effective adoption and utilization of SAP SM/FSM functionalities across the organization.
- Troubleshoot and resolve issues related to SAP SM/FSM configurations, processes, and integrations with other SAP modules or third-party systems.
- Work closely with technical teams for custom development, enhancements, and system integrations related to SAP SM/FSM modules.
- Stay updated with SAP SM/FSM industry trends, new features, and emerging technologies to recommend continuous improvements and optimizations.
- Document SAP SM/FSM configurations, processes, and user guides for knowledge sharing and reference purposes.
- Collaborate with project managers, business analysts, and other stakeholders to ensure successful delivery of SAP SM/FSM projects within defined scope, timeline, and budget.
Qualifications:
- Bachelor's degree in supply chain, Information Technology, or related field.
- 10+ years of SAP experience with 5+ years working as an SAP SM/FSM Functional Consultant or in a similar role.
- Service Management module in SAP S/4HANA experience.
- Experience in Support of Service contracts and supplier contracts.
- Experience in support of service repair activity.
- In-depth knowledge of SAP SM/FSM modules, including Service Management, Field Service Management, and related components.
- Hands-on experience with SAP S/4HANA implementations, particularly in service management and field service domains.
- Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into SAP SM/FSM solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Experience in conducting workshops, training sessions, and presentations to both technical and non-technical audiences.
- SAP certification in relevant modules (e.g., SAP Certified Application Associate SAP S/4HANA Service) is a plus.
- Knowledge of SAP Fiori, SAP Mobile Solutions, and SAP Cloud Platform Integration (CPI) for field service applications is desirable but not mandatory.
- Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
