Role: SAP -Client Delivery Manager
What You'll Do
Expectations and task of the job:
- Develop and grow the client relationship by understanding their
needs, packaging solutions that drive measurable business value and
to be a trusted advisor to the customer
- Be the voice of the Client within SAP and be the point of contact for
escalations and all other issues with regards to the engagement
operations
- Lead the customer engagement and ensures seamless alignment
across multiple internal and external stakeholders such as SAP
Services, SAP Product support, ECS Partners and customers System
Integrators or other Hosting Partners
- Ensures seamless alignment across multiple stakeholders, SAP Cloud
Success Services, SI and Suppliers (SAP internal and external
stakeholders) . Be an adviser to them and push back when required.
- Host regular status and governance meetings with customers and
other SAP stakeholders (extended account team)
- Drive Customer Success take accountability for ECS service and lead
delivery excellence by consistently meeting our customer
commitments
- Initiate Commercial Success avoid service credits, continuously seek
for improvement opportunities for upsell and engage sales/pre-sales
for pursuit when potential opportunities
- Drive Digital Transformation Success align our services to be able to
deliver and achieve customer transformation strategy and goals.
- Lead and own engagement-planning and program-planning activities
Skills And Competencies
- Bachelors Degree or equivalent
- SAP Technology/ Basis, Application implementation and/or operation
Experience
- SAP consultant /SAP Project Manager experience with strong
stakeholder management capability
- Technical infrastructure know-how and technical understanding of
virtualized system landscapes is critical for this role
- Excellent customer/ escalation management skills
- C-Level Customer Communication & Presentation (ability to translate
between technical and non technical audience).
- Proven ability to work with customers on projects involving senior
management level to influence and drive towards customer success.
Work Experience
- 5+ years experience in customer-facing role
- Minimum one year experience in project management
- 3+ years experience in SAP Basis and/or infrastructure
operation/development/Application Managed Services Service Delivery
