Sap Customer Relationship Management Consultant

Job Description Job Title CRM Supporter Main Duties First Pio:

2nd Level Support for global Sales & Marketing Process, Handling of global system settings in CRM

Maintenance of Interfaces (Navigator, SAP ERP/PLC/BW)

Middleware monitoring Second Prio:

Support in different stages of product life cycle.

Carry out process and tool training.

Create training and user documentation.

Maintenance of Master Data and Factors

Create and adjust forms of Sales & Marketing Process

Roll-Out of CRM system & new functionalities Area of Responsibility/ Skills

Supporter for Marketing & Sales Process with capability in training and application management as well as rollouts Education Required

Completed university studies in information technology Areas of Expertise

Experience in Marketing & Sales Process & System Customization

Experience in Data Integration Solutions (SAP Integration Suite, MuleSoft, etc.)

Technology: SAP CRM, Salesforce Marketing & Sales Cloud

Interfaces: Webservices, iDOC

Project Management expertise / Scrum / SAFe

Experience in Business Process Modelling & Training

Experience in the machine and plant industry.

Very good knowledge of English verbal and written. Methodological Skills

Has a clear procedure to support and organize trainings adapted to user requirements.

Understands how to proceed systematically/ methodically.

Is skilled in process-oriented thinking, possesses conceptual skills and the ability to think analytically.

Has the ability to quickly gain an overview of the situation; analyze situations and to propose workable solutions.

Knows project management methods needed to complete projects successfully. Personal Qualities

Is secure in his/her ability to communicate and present.

Acts as a service provider and maintains good relationships with clients and suppliers.

Can work together with various teams across different departments and is helpful. Flexible

Independent

Has a high commitment to quality

Willingness to travel (0 40%)