- Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .
- Bachelor's degree in Computer Science or equivalent from an accredited college or university.
- Experience of SAP S/4 HANA Rise on AWS is mandatory
- S4 Certification will be added advantage
- Experience on the following topics in CS module
Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing
Corrective Maintenance Service, Preventive Maintenance Service
Service Contract Management,
Service Monitoring and Analytics
Warranty Claim Management - Customer Claim Processing
Warranty Claim Management - Supplier Recovery Processing
In-House Repair (3XK)
Recurring Services
Service Order Management
Interaction Center Service Request Management
Business Process Requirement GAPs and Analysis
RICEF-W Objects
- Must be proficient in handling Issues/ troubleshooting / support functions.
- Should have experience in building the integration of SAP with applications which are non-SAP.
- Good knowledge on ticketing tools like service now, solution Manager etc.
- Ability to establish and maintain a high level of customer trust and confidence.
- Excellent communication skills.
- Ready to work in 24 x 5 support environment.
Skills: business process requirement gaps,in-house repair,sap,sap s/4 hana,customer service,integration of sap with non-sap applications,service order management,sap cs,troubleshooting,aws,service monitoring and analytics,communication skills,service contract management,warranty claim management,hana,ricef-w objects,ticketing tools (service now, solution manager)
