Sap Crm Functional Consultant

Job Vacancy for SAP CRM Functional Consultant

Skill: SAP CRM Consultant

Experience: 3+ years relevant

NP: 15 days to 30 Days

SAP CRM Support Specialist

SAP CRM- * Service implementation and support

Overview

We are seeking a results-driven and accountable team member with proven expertise in SAP CRM on-premise systems to join our support team. The ideal candidate will demonstrate strong technical skills, effective communication, and the ability to independently manage tasks with minimal supervision.

Key Responsibilities:

End-to-End Task Ownership: Take full responsibility for assigned tasks, from ticket resolution to stakeholder coordination, ensuring timely completion.

SAP CRM Support: Provide expert-level support for SAP CRM on-premise systems, including analysis, troubleshooting, and issue resolution.

Proactive Issue Management: Anticipate potential problems, address root causes, and recommend long-term solutions to improve system stability.

Stakeholder Communication: Maintain clear and professional communication with internal and external stakeholders, ensuring alignment and understanding of priorities.

Documentation: Create and maintain comprehensive technical documentation and knowledge base entries using tools like Jira.

Time Management: Prioritize tasks effectively to meet SLA deadlines and team objectives without sacrificing quality.

Agile Collaboration: Work seamlessly within an Agile framework (Scrum/Kanban), contributing to team goals and adapting to changing requirements.

Qualifications:

Experience: Minimum of 3 years of hands-on experience with SAP CRM on-premise systems in a support or implementation role.

Technical Skills: In-depth knowledge of SAP CRM modules, particularly in service and customer support processes.

Project Involvement: Experience in at least two full-cycle SAP CRM project implementations.

Problem Solving: Strong analytical skills to diagnose and resolve complex technical issues effectively.

Communication: Excellent verbal and written communication skills in English, with an ability to articulate technical concepts clearly.

Self-Motivation: Highly self-driven, capable of working independently while meeting deadlines and delivering consistent results.

Agile Familiarity: Hands-on experience with Agile methodologies (Scrum, Kanban) and related tools.

Preferred Attributes:

Experience working with third-party integrations and coordinating with external consultants.

Proven ability to improve processes and implement efficient support strategies.

Demonstrated history of contributing to system stability and user satisfaction through proactive support.

* On Primuses (ECC)

* Portal expertise

Interested Candidate can share cv at [Confidential Information]

Prashita

8953096770