Access Global Group, a Summit Salesforce Partner is seeking a Sr Salesforce Technical Business Analyst w/ Service Cloud experience to join our team, full time capacity - remotely.
- REQUIRED: OFFSHORE
- TERMS: REMOTE
- EMPLOYMENT TYPE:FULL TIME candidates ARE accepted at this time
- NOT OPEN to 3rd PARTY HIRING
INTERESTED:
- Navigate to www.acsgbl.com/careers Locate Salesforce Technical Business Analyst w/ Service Cloud Click Apply Now
ACCESS GLOBAL GROUP
Salesforce Technical Business Analyst
Job Description
Access Global Group is a global Technology Services and Technology Consulting company based in the US, Canada, and India. AGG offers a comprehensive array of business, technology, and cloud services, as well as staff augmentation
Our solutions vary from client to client, and experience with integrating Salesforce is necessary to meet project objectives while supporting clients individually unique and expanding business objectives.
Essential Skills for Success in Position
Access Global Group is committed to its communities and to providing employees with a solid work-life balance and opportunities to grow professionally. The person in this role needs to embody the Access Global Group values of quality, collaboration, empowerment, compassion, transparency, being genuine, agile, and dynamic. We want someone who believes in our mission.
Position Overview:
As a Salesforce Technical Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training, and post-deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skillset.
PrimaryResponsibilities
- Discovery and requirements refinement sessions to uncover customers business, functional, and technological requirements
- Synthesize requirements to create clear and comprehensive user stories and solution design documentation
- Perform fit-gap analysis between Salesforce functionality and client requirements
- Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
- Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
- Develop training curriculum and deliver training sessions to the solution's end users
- Work with Access Global Groups Delivery Director to manage a project to scope, budget, and timeline expectations
Required Qualifications
- 5+ years experience administering or consulting with Salesforce Technical Senior BA related experience
- 5 yrs hands on experience with Service Cloud
- Minimum Salesforce Certified Administrator certification, highly preferred Salesforce Certified Business Analyst certification.
- Skilled in Google suite and Salesforce products
- Experience with business process definition, best practices, and reengineering
- Experience writing user stories to capture Salesforce requirements
- Experience with data migrations from third-party systems to Salesforce
- Experience designing or building Salesforce integrations with 3rd party applications
- Understanding of the key levers for B2B, B2C, hybrid business models
- Understanding of key concepts of user-centered design and design thinking
- Great teamwork and collaboration skills
- This position requires a strong analytical mind, high attention to detail, good communication skills, and a great attitude and work ethic
- Experience in contributing to successful projects with multiple stakeholders, deliverables, and dependencies
- Experience with data analysis and reporting; proven ability to analyze, present, and action on raw data
- Ability to identify and automate manual processes to drive efficiencies
- Strong teamwork skills; an ability to offer suggestions and persuade on improvements to processes
- Each member of the AGG team mentors junior team members
- Excellent organization and communication skills
- Attention to detail and accuracy when working with data and doing analysis
- Ability to present data in a concise manner
- Proven ability to work independently and manage the day-to-day program, as well as effectively influence others
- Strong execution of administrative activities, with high attention to detail, organization, and process
- Ability to be flexible in response to changing priorities and needs
- Demonstrated ability and willingness to continuously acquire new competencies and accept new challenges
LOCATION Remote Offshore
EMPLOYMENT TYPE --- FULL TIME
ABOUT ACCESS GLOBAL GROUP (www.acsgbl.com)
Access Global Group is a team of experts in Salesforce Consulting, Support, and Managed Services. Living up to our name, we are a truly global company with offices throughout the United States, Canada, and India and successful projects throughout 37 US states and 15 countries.
Access Global Group is a fully remote company, which means we aren't limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience, certifications, and skills from across the globe. This gives our clients access to the most exceptional team overall, not just in their area. Since solutions come in all shapes and sizes, we believe the best team should be just as unique.
The Access Global Group team is comprised of individuals with a wide variety of languages, backgrounds, stories, experiences, and expertise. This makes it hard to find a problem we haven't encountered before and certifies that there is no limit to what can be achieved with Access Global Group.
EEO/ADA POLICY
- AGG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
- ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Requires the ability to speak, hear, see, and use a computer and other office-related equipment.
