Salesforce Team Leader

Role Description

We are seeking a skilled and experienced Salesforce Team Leader to oversee all aspects of Salesforce implementation, maintenance, and support for all Salesforce users in Check Point.

As the Salesforce Team Leader, you will be responsible for managing a team of Salesforce administrators, ensuring the smooth operation of our Salesforce org,

and driving continuous improvements to meet the evolving needs of our organization.

You will be the primary point of contact for all Salesforce-related on-going matters, fostering close collaboration with peers and stakeholders inside the Salesforce department.

Additionally, you will be responsible for prioritizing and managing all tickets and ongoing tasks related to Salesforce, while ensuring adherence to best practices and compliance standards.

Major Responsibilities

1. Lead and manage a team of Salesforce administrators providing guidance, support, and mentorship.
2. Oversee the implementation, configuration, and customization of Salesforce solutions to support business processes and objectives.
3. Manage the Salesforce ticketing system, prioritize tickets, and ensure timely resolution of issues and requests.
4. Drive continuous improvement initiatives to optimize Salesforce functionality, user experience, and system performance.
5. Develop and maintain documentation, including standard operating procedures, configuration guides, and user manuals.
6. Provide training and support to end-users to maximize the adoption and utilization of Salesforce features.
7. Stay informed about new Salesforce releases, features, and best practices, and assess their potential impact on our organization.
8. Ensure data integrity and security within the Salesforce org, implementing appropriate controls and protocols.
9. Collaborate with IT and security teams to ensure compliance with company policies, industry regulations, and data protection standards.

Desired Background

1. Bachelor's degree in computer science, Information Systems, or related field.
2. Salesforce certifications such as Salesforce Certified Administrator (ADM 201) and Salesforce Certified Platform App Builder are required. Additional certifications such as Salesforce Certified Advanced Administrator (ADM 211) or Salesforce Certified Developer (Platform Developer I) are preferred.
3. Proven experience (minimum 5 years) in Salesforce administration and configuration, with a deep understanding of Salesforce platform capabilities and best practices.
4. Experience managing large-scale Salesforce implementations, preferably in a global enterprise environment.
5. Strong leadership and team management skills, with the ability to motivate and mentor team members to achieve goals and objectives.
6. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
7. In-depth knowledge of the Salesforce data model, security model, and declarative development tools (e.g., Flows, Process Builder, Workflow Rules, Validation Rules, Approval Processes).
8. Proficiency in Salesforce Lightning Experience and familiarity with Lightning Web Components (LWC) development is a plus.
9. Experience with Salesforce integrations, data migration, and third-party applications (e.g., Sales Cloud, Salesforce Community, Service Cloud) is desirable.
10. Understanding of Agile methodologies and experience working in Agile development teams is preferred.
11. Ability to work effectively in a fast-paced and dynamic environment, with a proactive and results-oriented mindset.
12. Proficiency in English communication is essential.