Overview:
We are looking for Level 2 Salesforce Support Lead who is responsible for
overseeing complex technical issues and providing advanced support to end-users
and Level 2 support engineers and technical engineers. This role involves deep
technical expertise, effective team leadership, and collaboration with other
departments to ensure high-quality support services. The Technical Lead will
mentor junior team members and drive continuous improvement in support
processes.
Responsibilities:
. All aspects of user and license management including new user
setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing
rules
. Salesforce configuration changes, including (but not limited to): Flow,
assignment rules, approval processes, fields, page layouts, record types,
dynamic layouts, apps, actions, custom settings, custom metadata, mobile
administration, dashboards, and reports
. Expert level knowledge of data tools like data loader, workbench etc
. Must have working knowledge of Salesforce Sales cloud and Experience cloud
. Must have working knowledge of any one of the integrated applications
includingmanage packageslike Financialforce, DocGen, Docusign and FSL
. Data management to improve Salesforce data quality, implementing rules and
automation as needed
. Sound Salesforce debugging capabilities including Flow, business process.
Expert in finding data discrepancies.
. RCA documentation for the recurring issues. Active participation in
technical documentation
. Sandbox environment management
. Identify unused or underutilized platform features including manage packages
. Own the communication of any platform changes to end users and stakeholders
. Proactive system maintenance including Security Reviews, Release Updates,
Health Check, and Optimizer
. Monitor and improve user adoption
. Active participation in training themselves on upcoming release features
. DevOps/release management experience is optional
Qualifications & Experience:
.Bachelor's degree in Computer Science, Information Technology, or a
related field
. Strong Salesforce product knowledge and at least 5+ years of Salesforce
Administration hands-on experience withSales Cloud, Experience Cloud
. Experience in technical support, with at least 1-2 years in a lead or
supervisory role.
. Salesforce Administrator certification is a plus
. Proven experience troubleshooting complex technical issues..Previous
experience in a customer-facing IT support role.
.Experience with ITIL processes and service management tools.
Good to Have:
. Additional Salesforce certifications e.g., Advanced Administrator, Platform
App Builder
. Knowledge of Infor ERP.Relevant certifications in Project Management
(e.g. PMP, Prince2)
.Certification in ITIL or AWS
Working Conditions:
. Work from Office (Mumbai)
. Comfortable with working in US Business Hours (EST/CST Time zone)
. May require occasional on-call support during evenings or weekends.
About V2Solutions:
V2Solutions is a leading IT Services and Engineering company dedicated to
delivering comprehensive Digital Transformation solutions to over 400
organizations globally. Our services encompass Digitization & Transformation,
Cognitive Technology, Engineering Products & Apps, Cloud & Data Processing,
IoT, and Salesforce CRM Solutions. Established in 2003 and headquartered in
Santa Clara, California, we pride ourselves on being an ISO 9001-2015 certified
and Great Place to Work certified company. With a team of over 900 Talented &
Happy Vibrants spread across the US and global delivery centers in Mumbai,
Bangalore, Baroda, and Udaipur, we collaborate closely with clients ranging
from startups to large enterprises, assisting them in building next-gen digital
processes and solutions to achieve sustained business vitality and deliver
exceptional customer experiences.
You can explore more at www.v2solutions.com
Social Handle: https://www.linkedin.com/company/v2solutions
