Salesforce Solution Architect

As a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.

Responsibilities

Conducting research into clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions

Collaborating with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements

Reviewing solutions and recommending improvements

Grooming and refining the Salesforce product backlog in liaison with stakeholders on the project

Owning the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions

Acting as a release manager, approving configuration and coded items to be deployed between environments, where appropriate, including deploying changes

Providing guidance on user story writing style

Ensuring success and acceptance criteria are defined for each story

Describing and illustrating designs with appropriate justifications

Ensuring documentation of the steps for testing

Grooming and refining the Salesforce product backlog in liaison with Salesforce SMEs

Supervising the configuration, quality assurance, testing, and deployment of Salesforce

Collaborative project and workstream planning

Skills

Minimum of 8 years experience in a solution and technical design role in delivering Salesforce projects.

Excellent communication skills, written, verbal, and interactive when online

Minimum Salesforce certified in Administrator, Sales Cloud, Service Cloud, Marketing Cloud, Field Services and Financial Service Cloud, Voice Cloud, Experience Cloud, Data Cloud, Digital Engagement, Platform App Builder, Application Integrations (Tableau, Amazon Connect, ServiceNow, Workday, Cloud data Warehouse, Google Cloud Storage, Docusign, OneLogin/Okta), Environments: Omni Studio, Experian, Apigee/GCP, Bringg

Proactive personality with a can-do attitude

Excellent relationship-building skills

Strong analytical skills, with the ability to observe trends and actively make suggestions based on the results

Available and responsive to questions, clarifications, and instructions

Ability to tailor communication to multiple audiences at all levels

Self-starter experienced in leading projects or delivery work streams

Outstanding written communication skills

Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

Strategic approach to solution design with proven ability to develop and execute tactical plans to support the strategy

Qualifications

Bachelor's/Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance, or a similar field of study

Salesforce Architecture certifications

Active in the Salesforce community