We are seeking a seasoned Salesforce Business Analyst with 6-8 years of experience to join our dynamic team. The ideal candidate should have extensive exposure to the Salesforce Cloud platform and a proven track record of collaborating with cross-functional teams to translate business requirements into effective Salesforce solutions. While experience in Presales and Account Management is beneficial. Additionally, familiarity with European and North American clients is highly desirable. If you are a proactive problem-solver with strong analytical skills and excellent communication, we encourage you to apply.
Responsibilities:
- Create and maintain documentation such as process flows, workflows, security setups, and other configurations with support from the Development team.
- Conduct interviews, group sessions, and workshops to extract and analyze client requirements. Transform business requirements into technical terms for developers and testers.
- Hands on Experience with Lucid Chart to create Diagrams,Flow charts, Use case diagrams and able to map business requirements in the form of pictorial representation.
- Write detailed user stories adhering to the INVEST rule, ensuring crisp acceptance criteria and identifying dependencies among stories. Develop mockups, wireframes, UX designs, flowcharts, and diagrams to explain requirements effectively.
- Collaborate with the Project Manager to ensure a healthy and refined backlog for upcoming sprints. Prioritize and refine stories, prevent frequent changes to the sprint backlog, and maintain stories in the right priority.
- Work closely with the IT team, answering day-to-day questions around requirements and priorities. Collaborate with cross-functional teams to meet deadlines and project schedules.
- Perform User Acceptance Testing (UAT) in staging and obtain sign-offs before deploying functionality to production. Obtain acceptance from clients and ensure customer success from the BA perspective.
- Share ideas and best practices with the team, contribute to process improvement initiatives, and stay updated with industry trends and Salesforce updates
Requirements:
- 6-8 years of experience as a Salesforce Business Analyst.
- Strong analytical and problem-solving skills with the ability to research and understand undocumented setups and applications.
- Working knowledge of agile methodologies.
- Flexibility to adapt to shifting priorities, ambiguity, and rapid changes.
- Excellent communication skills (verbal, written, and presentation).
- Proactive, organized, and collaborative approach with a can do attitude.
- Ability to work effectively in a team environment.
- Must hold relevant Salesforce Certification.
- Bachelor's or Master's degree in Computer Science or Business Administration.
- Exposure to the Salesforce Cloud platform such as Sales,service,Community
- Exposure to Industry specific Cloud such as Health cloud, Financial Service cloud.
- Familiarity with European and North American clients.
- Experience in Presales and Account Management is a big plus.
Certification: Relevant Salesforce Certification required
Education: Bachelor's or Master's in Computer Science or Business Administration
