About your client :
Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.
Job Description:
- Experience in Salesforce FSL concepts and has experience &; knowledge of multichannel architecture, data modeling, data exchange and integrations
- Experience in Field Service consulting, integration with Service Cloud, task management, workflow management, pricing, and quote process
- Designing, implementing and deploying Salesforce FSL solutions to a wide variety of clients.
- Knowledge of the Salesforce.com capabilities (both functional and technical) and integration capabilities.
- Subject matter expert who has experience implementing Salesforce.com functionality and can act as a knowledgeable liaison with business stakeholders.
- Ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements.
- At least 2 full lifecycle implementation experiences in the platform. Experience with both B2C and B2B scenarios will be preferred.
- Ability to come up with accurate development estimates based on high-level business and/or technical requirements
- Experience in enabling guided selling processes for channel partners and customers
- Define conceptual architecture and design for solutions considering architecture best practices, client IT landscape and technology trends.
- Guide technical teams in design and implementation
- Configure and develop best-in-class FSL proof of concepts, working demos and solution accelerators
- 2+ years of working on the Salesforce FSL platform
- 3+ years of Salesforce experience within a consulting environment, specifically with Salesforce Service Cloud
- Experience working with an enterprise level Field Service Management system
- A thorough understanding of service and field service practices and KPIs
- Salesforce Administrator Certification
- Salesforce Service Cloud Consultant Certification
- Salesforce Field Service Lightning Consultant Certification
Qualifications:
- Experience in B2B/B2C FSL and Channel Experience
- Certification in any of the leading FSL product suites
- Knowledge of various enterprise systems, CRM, SFA, and ERP
Key skills : Force.Com,FSL,Field Service Package,Service Cloud
Job location : Hyderabad/Bangalore/Chennai/Pune
Work experience : 5-12 Years
Employment type : Full Time
Work mode : Hybrid
Notice Period : 0-30 Days
