We are looking for a dedicated and detail-oriented individual to join our team as a Salesforce Data Specialist. In this role, you will be responsible for providing support and assistance to our Salesforce users, ensuring the smooth operation and optimization of our Salesforce CRM system.
About The Role
- Provide first-level support for data-related cases submitted to SFDC by our sales and service teams.
- Monitor the SFDC Answers site to provide near real-time issue resolution.
- Support hours are from 7:00 am to 6:00 pm Central Time, Monday through Friday, including on-call support as needed.
- Identify data cleansing activities to maintain and optimize the Salesforce CRM system, including data entry, data cleaning, and ensuring data accuracy and integrity.
- Recommend enhancements based on experience in the system and feedback from users, including rationale for recommending one enhancement over another.
- Perform data analysis and reporting using Salesforce reports and dashboards to provide insights and support decision-making processes.
- Monthly reporting on data trends by channel, ticket type and communicate findings to Sales Operations Leaders.
- Identify trends, anomalies and recommend a course of action to drive improvements as needed.
- Recommend systems support process improvements to aid in our overall data health, including communication to business leaders.
- Miscellaneous other duties as assigned.
About You
- Bachelors Degree with 3+ years of technology experience.
- Proven experience in Salesforce administration or a similar role, with a strong understanding of Salesforce CRM capabilities and processes.
- Salesforce Administrator certification (Salesforce Certified Administrator) is highly preferred.
- Effectively use a range of current technologies to work effectively and insight into future applications to achieve optimal usage of SFDC.
- Sound understanding of our offerings in the Marketplace; ability to connect usage of SFDC to an improved sales process.
- Ability to communicate effectively face-to-face, in video conferences, and in telephone conversations.
- Ability to communicate effectively in writing, including the ability to present information, ideas, and strategies in writing in ways that facilitate understanding.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- Attention to detail and a commitment to data accuracy and quality.
- Customer-focused mindset and a passion for helping users succeed.
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that weve never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that weve never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, weve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the worlds most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
