Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Overview
The Salesforce Business Systems Analyst is responsible for delivering and supportingCustomer Success and Operations Technologyinitiatives by partnering with athenahealth business process owners,athenaIT(aIT) Product and Project Managers, Business Systems Analysts, and Development teammembers.Aspart of theathenaITOperations Technologyteam, this role will focus primarily onSalesforce technology.She/hewill actively participate in the support and expansion ofSalesforce and supportingCustomer Success and Operations platforms at athenahealth.
An ideal candidate will be an experienced, high-energy, detail-orientedand highly analytic business analyst with experience inCustomer Success, Customer Support, and Business Operationsfunctions of a high-tech softwarecompany.Sheor he will have demonstrated the ability to transform business requirements into systemenhancementsthat ultimately advancebusinessinitiativesand serve value to all employees of athenahealth.
Job Responsibilities:
- Partner and collaborate with stakeholders to understand their needs and translate them into technical requirements.
- Gather, analyze and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues reported by end users.
- Create concise stories for proper interpretation and usage for development team.
- Create business process models using best practice techniques, including current and future state solution design documents using requirements gathered.
- Collaborate with testing team to create and execute unit, integration and user acceptance test plans, including use cases and test data.
- Research production system issues, resolve user problems and escalate when necessary.
- Help manage backlog of production issues and enhancement requests.
- Perform application configuration activities primarily inSalesforce, and other supporting force.com applications.
- Manage stakeholder relationships and prioritize athenaIT configuration/development activities that best support business objectives.
Typical Qualifications
- Around 2 to 4 years of work experience in a business analyst (system administration) supporting a post-sale (Customer Success, Customer Support, Professional Services, Business Operations) organization.
- Hands-onexperience withSalesforce Service Cloud, Community and otherintegrated and / or force.com applications includingbut not limited to, Cloud Coach, Gainsight and dataanalytics
- Familiarity with tools such as JIRA, Confluence, SalesforceDX, VS Code, BitBucket, Git Experience creating and executing unit, integration and user acceptance test plans is preferred.
- Willingness to work in an evening shift as per US timings (From 3 pm IST to 12 am IST)
- Strong and effective written skills as it pertains to story writing.
- Excellent communication, analytical, and problem-solving skills with the ability to work independently and as part of a fast-paced team.
- Salesforce certifications are preferred.
About Athenahealth
Here's our vision:To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.
Our Company Culture Might Be Our Best Feature.
We don't take ourselves too seriously. But our work That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talentedemployees or athenistas, as we call ourselves spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where everyathenistafeels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
