We are seeking a Salesforce Business Analyst - Sales Engagement & Einstein to join our team. This role will be instrumental in managing and enhancing our Salesforce platform, ensuring effective communication with stakeholders, and driving adoption of AI tools to boost sales performance. The successful candidate will be responsible for requirement gathering, stakeholder management, and implementing changes within the Salesforce ecosystem.
About The Role
- Collaborate with cross-functional teams to gather business requirements and translate them into technical solutions within Salesforce.
- Administer and optimize Sales Cloud and Sales Engagement modules to support the sales team in their daily operations.
- Implement and manage Salesforce Einstein AI models, using data-driven insights to improve sales outcomes and decision-making.
- Develop and manage change processes, ensuring clear communication of updates to stakeholders and leadership. Facilitate smooth transitions when implementing new technology or changes within Salesforce.
- Maintain a deep understanding of Salesforce technologies, staying up-to-date with the latest features and best practices.
- Define key metrics and track performance to ensure Salesforce initiatives contribute to measurable improvements in sales ROI.
About You
- Bachelors / Masters degree required.
- Minimum of 4+ years of relevant experience working in a similar capacity.
- The role requires the candidate to work from 2 PM to 11 PM IST.
- Strong experience administering Salesforce Sales Cloud, including configuration, customization, and reporting.
- Hands-on experience with Salesforce's Sales Engagement features, including implementation and optimization.
- Proven expertise in Salesforce Sales Cloud Einstein I tools, with a focus on implementing models that provide actionable insights for sales teams.
- Ability to manage stakeholder expectations, communicate changes effectively, and lead change management efforts.
- In-depth knowledge of Salesforce, including best practices for maximizing the platform's value for sales teams.
- Experience defining performance metrics and using data analytics to measure and track the success of Salesforce implementations.
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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