Salesforce Architect

Job Description:

• We are seeking a skilled Techno functional Consultant to join our dynamic team.
• This role combines functional expertise with technical proficiency to deliver comprehensive technical solutions within the Salesforce ecosystem and boundary systems to enable global sales operational efficiencies.
• The ideal candidate will possess a unique blend of functional expertise and technical proficiency, enabling them to design, implement, and optimize technical solutions that drive business value.
• The role will work closely with global IT to provide direction that align with business objectives.
• These activities range from understanding database models, end to end solution architecture strategy, workflows driven by data, compliance and industry best practices.

Key Responsibilities

• Transforming business requirements into global technical solutions by applying industry standards and approaches
• Provide expert guidance on a range of Sales operations/CRM features, capabilities, and integration strategies
• Design and implement solutions that align with business needs and Salesforce best practices
• Configure applications and design solutions to meet specific business requirements, utilizing both out-of-the-box features and custom development
• Analyse current workflows and systems to identify areas for improvement and automation
• Develop custom configurations, including Apex triggers, Visualforce pages, and Lightning components and flow to extend application functionality.
• Troubleshoot complex issues involving both functional and technical aspects of Sales-related technologies.
• Stay updated on managed application features, Salesforce platform updates, and industry trends
• Lead change management process from sandbox environments to production environments.
• Conduct periodic health checks and provide recommendations for optimizing applications
• Provide post-implementation support, troubleshooting both functional and technical issues
• Optimize managed application(s) performance, focusing on efficient queries, bulk processing, and adherence to Salesforce governor limits
• Create detailed solution design documents, including process flows, data models, and integration architectures
• Basic understanding of quote to cash methodologies, solutions, technologies to include eCommerce/eProcurement workflows

Required Skills

• Proficiency in Salesforce configuration, customization, and development (Apex, Visualforce, Lightning Web Components and Flow)
• Experience with release management, source control, and deployment technologies
• Strong analytical and problem-solving skills
• Excellent communication skills to explain technical concepts to non-technical stakeholders
• Ability to translate business requirements into technical specifications
• Experience with Salesforce integrations (REST, SOAP, Bulk API).
• Experience with cross-cloud Salesforce (SFDC) implementations integrated with other cloud and on-premise systems.
• Experience with requirements gathering and business process mapping

Preferred Skills

• Experience with other Salesforce AppExchange products
• Knowledge of change management principles
• Familiarity with process improvement methodologies (Six Sigma, Lean, etc.)
• Experience with integration and deployment tools
• Experience with project management methodologies (Waterfall and Agile) and technologies (Task ray preferred, Smartsheet, Easy Project)
• Experience with eCommerce/eProcurement and boundary systems (Elastic path, Jitterbit, Eloqua, ZoomInfo, HubSpot)
• Understanding of service and application life cycle management (cradle to grave)

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• 5-8 years of experience with Salesforce administration and development
• 5-8 years of experience with SaaS technology delivery and support
• Strong understanding of project management methodologies (Agile, Waterfall, etc.)

Desired Qualifications

• Salesforce certifications (e.g., Administrator, Platform App Builder, Platform Developer) preferred
• In-depth knowledge of Task Ray features, data model, and APIs.
• Proven track record of successful Task Ray implementations across various industries
• Hands-on experience with Task Ray implementation, configuration, and customization