Title: Salesforce Administrator
Department: Data
This role reports to: Senior Business Analyst
Location: Candidates must be based in a state where The Bail Project currently operates which includes the following: AZ, CA, CO, FL, GA, IN, IL, KY, MD, MO, MT, NY, NC, OH, OK, TX, PA, SC, WA
About The Bail Project
The Problem
There is no place in the criminal justice system where money more clearly buys justice than bail. People who can't afford bail remain in jail before trial, while those with money buy their liberty. Tying freedom to financial ability upends the presumption of innocence, tears lives apart, and perpetuates racial and economic disparities. It is also a key driver of mass incarceration. Each year, an estimated 2.5 million people sit in jail cells across America because they cannot afford bail.
The Response
The Bail Project is a national nonprofit that provides free bail assistance and pretrial support to thousands of low-income people every year. We are on a mission to combat mass incarceration and demonstrate that a more humane, equitable, and effective pretrial system is possible.
The Model
The Bail Project uses a national revolving bail fund to pay bail for individuals who are legally presumed innocent, and whom a judge has deemed eligible for release. We then provide court reminders, transportation, and work with local partner organizations to connect our clients with voluntary social services and community-based programs. We call this model Community Release with Support, and it has proven highly effective in helping people make their court dates. As our clients cases close, bail comes back into the fund where it is recycled to help additional people. The goal of The Bail Project is to work ourselves out of a job by gathering human stories and data from our ground work to advance legislative and policy change to end cash bail and invest in Community Release with Support ( aftercashbail.org ).
The Team
We are a community of advocates committed to ending mass incarceration and advancing racial and economic justice. Our organization consists of a central support hub and a growing network of client advocates or Bail Disruptors who work in their local communities to provide bail assistance and help advance advocacy efforts on the ground.
Job Summary
The Bail Project (TBP) seeks a talented Salesforce Administrator with 4+ years of experience. As the go-to Salesforce expert, your top priorities include day-to-day system maintenance, support ticket management, and the optimization of our databases. You will support and maintain two Salesforce instances, one for client data and another for donor data. The admin reports directly to the Senior Business Analyst.
The right candidate is a problem solver, detail-oriented, and has a can-do attitude. You have the technical expertise and experience to build, test, and validate complex Salesforce solutions that meet multi-faceted business needs. You also exhibit the soft skills required to respond to Salesforce questions, empower users to be confident in the system, and utilize the data to support TBP clients and mission. You will continually seek improvements to UX and will be celebrated for maintaining both of our Salesforce instances at a gold standard to support the delivery of high-quality services to our clients and the development of irrefutable evidence to advance our mission of ending cash bail.
Key Responsibilities
System Maintenance
- Support committed national client advocacy and fundraising staff as a highly responsive, on-call Salesforce resource using an internal support ticket process
- Close all technical support tickets promptly and report on support ticket progress and trends regularly
- Assign and update user licenses and permissions as needed by configuring permission sets, roles, and public groups
- Ensure all installed Salesforce packages remain up-to-date and troubleshoot integration issues as needed, and update hard-coded references as needed
- Remain informed about all Salesforce releases, evaluate the impact on our instances, and elevate any action items or opportunities for innovation to the Senior Business Analyst
- Ensure SF systems are running smoothly and elevate any data concerns to the Senior Business Analyst as needed
- Conduct data analysis, validation, and clean-up as needed
- Lead Salesforce orientation sessions for support hub new hires
System Optimization
- Collaborate with the Senior Business Analyst and other data team members to support the planning of Salesforce updates and enhancements to meet TBP's data needs
- Collaborate with the Senior Data Engineer on the development and optimization of custom Salesforce integrations, such as Twilio and Lyft
- Lead the technical development of Salesforce updates and enhancements, including building and modifying custom objects and flows
- Evaluate UX features of new builds and make recommendations to support a more user-centered design
- Communicate the status of Salesforce builds regularly and elevate potential roadblocks and delays to the Senior Business Analyst
- Responsible for seeing technical solutions to the finish line for the deployment, testing, and validation stages of Salesforce updates and enhancements
Requirements
- At least 4 years of experience as a Salesforce Admin with a strong understanding of Salesforce architecture and relational databases
- Demonstrated experience building and maintaining complex flows
- Proficient in Excel and comfortable conducting basic data cleaning and analysis, and comfortable processing mass updates using DataLoader
- Experience implementing and maintaining SF integrations (Sortable Data Grid, Declarative Lookup Rollup Summary, FormTitan, and Twilio experience a plus)
- Familiarity with one or more Salesforce programming languages such as SOQL, JavaScript, HTML, or Apex (experience developing and maintaining Lightning Web Components a plus)
- Experience with sandbox development pipeline strategies and deployment cycles
- Self-starting and detail-oriented with strong organizational skills
- Creative and analytical thinker with strong problem-solving skills
- Skilled at documentation of one's work and presenting one's ideas and solutions
- Demonstrated time management and project management skills with the ability to meet deadlines and prioritize simultaneous requests
- Customer-centered approach with enthusiasm for learning from user expertise and the ability to communicate technical issues to staff that have varying computer and data entry skills
To excel in this role, you likely bring the following:
- Salesforce Admin certification or similar
- Experience working in a Nonprofit Success Pack (NPSP) environment
- Experience with DevOps best practices (e.g., versioning, continuous integration/ deployment cycles)
- Familiarity with Python or other data pipeline languages
- Passionate about TBP's mission to end cash bail
We encourage individuals to apply even if they do not have all of the desired qualifications.
Currently most roles perform some or all of their work from home. The Bail Project will provide equipment to support work from home but staff must provide their own reliable internet access.
This is a full-time exempt, in-unit position. The Bail Project offers benefit programs including competitive Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Life Insurance, Supplemental Life Insurance, Disability Insurance, Employee Assistance Program, Paid Parental Leave, a generous Vacation and Sick Leave policy, and a 401(k) plan.
How To Apply
Interested applicants should submit a resume and cover letter. In the cover letter, please address the following:
- Why do you want to work for The Bail Project
- Please share 2-3 experiences that highlight why you would be a strong candidate for the Salesforce Administrator position.
No faxes, emails or phone calls please. Applicants will be notified regarding whether or not they have been selected for an interview.
Applications without cover letters will not be processed.
The Bail Project is proud to be an equal opportunity/affirmative action employer and actively seeks the candidacy of people of color, women, LGBTQIA+ people, and formerly incarcerated individuals. We are committed to inclusive hiring and dedicated to diversity in our work and staff.
Salary: $80,000- $100,000
Closing Date: Candidates will be considered on a rolling basis.
E-Verify Statement
The Bail Project utilizes the E-Verify in states where required by law. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.
