The Role:
As the Sales Trainer, your primary responsibility will be to enhance the overall performance and effectiveness of the sales team (Sellout Team) by equipping them with essential product information, skills, knowledge, and tools. This role involves designing and implementing comprehensive training modules, delivering interactive training sessions, and focusing on improving customer experience at retail stores.
What you'll do:
1. Training Design:
- Develop and implement comprehensive training modules tailored to the needs of the sales team.
- This includes creating both physical and digital educational materials such as product training decks, competition benchmarking, product comparators, videos, and case studies.
2.Delivery of Training Sessions:
- Conduct interactive training sessions using various methods including on-the-job training, classroom sessions, and store staff training.
- Ensure that training sessions are engaging, informative, and aligned with the objectives of the sales team.
3.Customer Experience Training:
- Provide training to the team on enhancing customer experience at retail stores, emphasizing brand values and service standards.
- Equip the sales team with the necessary skills and techniques to create positive interactions and drive customer satisfaction
What you'll need:
- Education: Graduate or Master's degree preferred.
- Experience: Minimum of 3-4 years of experience in a similar domain, with a focus on training and development.
- Experience in the telecom industry is highly desirable.
- Training Expertise: Proven experience in designing and delivering training programs, preferably in a sales environment. Familiarity with creating various training materials such as presentations, videos, and interactive modules.
