Sales Trainer

Job Location:Noida (need to visit two agencies every week),might need to visit Gurgaon headoffice as and when required

Objective:

1) To conduct New Joiners/Existing refresher trainings for identified role-holders within timelines to optimize their competencies and help them scale up their performance in Fintech product tele sales services.

Scope

• 1) Training: Conduct engaging training sessions, workshops either in person or through online platforms Comprising of new hire training, refresher & comprehensive training programs tailored to various levels of expertise (beginner, intermediate, advanced) in fintech space
• In collaboration with other teams create & develop assessment parameters including mock call assessment & written test parameters
• Regularly train the agency trainer
• Conduct agent training & retraining sessions at partner Agencies
• Regular monitoring and evaluation of call center agents interactions with customers to Identify gaps & share feedback on training content

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Trainer JD:

Sector: Fintech space including Personal Loan, Co-branded Credit Cards, Gold Loan, Insurance etc.

Minimum 5- 7 years work experience

Experience with Excel and Power Point

Trainer Responsibility (detailed):

• Develop comprehensive training programs and materials tailored to various levels of expertise (beginner, intermediate, advanced) in fintech.
• Conduct engaging training sessions, workshops either in person or through online platforms Comprising of new hire training & refresher programs
• Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant, and up-to-date with industry trends.
• Evaluate training effectiveness and gather feedback to continuously improve training programs to enhance sales skills and product knowledge
• Provide one-on-one coaching and support to learners to enhance their understanding and application of fintech concepts.

Stay updated with advancements in fintech, regulatory changes, and market trends to incorporate relevant content into training programs.

Maintain training records and prepare progress reports for management as needed.

Assist in the development of certification programs or assessments on fintech skills

Train and oversee outbound tele-calling sales operations across multiple agencies, providing guidance, coaching, and performance feedback to ensure individual and team targets are met.

Regularly conduct training & feedback programs for agency trainer to drive agency effectiveness

Conduct monitoring and evaluation of call center agents interactions with customers

Proficient with KYC process

Proficient with eMandate setup process

Experienced in setting up QC guidelines and structure

Identifying challenges with current process to unearth problem area (objection handling)

Trainer Certification:

You need to attend train the trainer program and appear for certification:

Bootcamp: 7 days (Taken by product team at Airtel)

After 7 days -3-4 days live calling (interaction with agents )

Certification : 2 days ( Only certified trainer gets deployed)

Job Type: Full-time

Pay: 30,000.00 - 40,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Personal loans: 2 years (Preferred)

Work Location: In person