V J GROUP is looking for Sales Support to join our dynamic team and embark on a rewarding career journey
- A Sales Support professional plays a vital role in assisting the sales team with various administrative and operational tasks to ensure efficient and effective sales operations
- They provide crucial support to sales representatives and contribute to the overall success of the sales function
- Here is a general job description for a Sales Support role:
Responsibilities:
- Sales Administration: Assist with sales administrative tasks such as preparing sales reports, maintaining customer databases, updating sales documentation, and managing sales contracts or agreements
- Order Processing: Process sales orders received from customers, ensuring accuracy and timeliness
- Coordinate with various departments, including logistics and finance, to facilitate order fulfillment and timely delivery
- Customer Communication: Interact with customers via phone, email, or in-person to address inquiries, provide product information, resolve issues, and assist with order status updates
- Maintain positive and professional customer relationships
- Sales Data Analysis: Analyze sales data, including sales reports, customer feedback, and market trends, to identify opportunities for sales growth or improvement
- Provide insights and recommendations to the sales team based on data analysis
- Sales Support Materials: Assist in the creation and maintenance of sales support materials such as presentations, product catalogs, sales collateral, and training materials
- Ensure these materials are up to date and readily accessible to the sales team
- Sales Pipeline Management: Help manage the sales pipeline by tracking and updating leads, opportunities, and sales activities in CRM (Customer Relationship Management) systems
- Provide regular updates to the sales team regarding the status of leads and opportunities
- Sales Team Coordination: Collaborate with the sales team to coordinate meetings, sales events, and presentations
- Assist in the preparation of sales proposals, contracts, and sales presentations
- Sales Reporting and Forecasting: Prepare and maintain sales reports, performance dashboards, and sales forecasting documents
- Provide accurate and timely sales data and analysis to support decision-making and planning
- Product Knowledge: Develop a solid understanding of the company's products or services, features, benefits, and competitive advantages
- Stay updated with product updates, industry trends, and market dynamics to effectively support sales efforts
- Process Improvement: Identify opportunities for process improvement and automation within the sales support function
- Propose and implement solutions to enhance sales support efficiency, accuracy, and customer satisfaction
- Skills and Qualifications:Strong organizational and administrative skills
- Excellent written and verbal communication skills
- Attention to detail and accuracy in data entry and record-keeping
- Proficiency in using CRM software and Microsoft Office applications
- Ability to multitask and prioritize tasks effectively
- Customer-focused approach and ability to build positive relationships
- Analytical and problem-solving skills
- Team player with the ability to collaborate and work well with cross-functional teams
- Sales or customer service experience is a plus
- Knowledge of sales processes and principles is beneficial
