Sales Support Specialist, Mumbai

Job Description

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person s life, so we create technology that gives people the confidence to take on whatever s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverseand collaborativeteams are constantly pushing the boundaries of what s possible.

Ready to join us

About this opportunity

We are seeking a highly motivated and organized Sales Support Specialist. In this role, you will play a pivotal role in supporting the sales teams success by handling administrative tasks, ensuring smooth order processing, and acting as a liaison between Sales and Operations. You will be instrumental in streamlining sales processes, fostering collaboration across departments, and ultimately driving customer satisfaction.

In this role, you will

• Provide comprehensive support to the sales team by handling tasks such as new account registration, order/contract creation, and data management.
• Act as the primary point of contact for the Sales Team, actively listening to their challenges and providing solutions.
• Manage all aspects of the sales process, ensuring efficient order processing and clear communication between Sales and Operations.
• Maintain accurate and up-to-date customer and sales interaction records in CRM systems like Salesforce.
• Continuously identify and implement improvements to optimize the efficiency, productivity, and quality of the sales process.
• Collaborate in developing sales plans, processes, and procedures, and create reports/dashboard to track progress.
• Build and maintain strong relationships with key stakeholders across Sales, Marketing, Finance, IT, and Operations to deliver exceptional customer service.
• Take ownership of assigned projects and ensure their successful completion

In this role, you ll need

• 5+ years of experience in sales, sales administration, sales operations, or customer support.
• Proficiency in Windows environment and the ability to learn new software applications like SAP and Salesforce quickly.
• Intermediate skills in Excel and PowerPoint.
• Ability to thrive in a fast-paced environment and prioritize effectively.
• Strong interpersonal and organizational skills with excellent communication abilities.
• Collaborative, results-oriented, and customer-focused with a problem-solving mindset.
• Excellent analytical skills and the ability to follow through on projects to completion.
• Ability to communicate professionally and tactfully with internal and external stakeholders

Sound like a good fit

Great! Click the Apply link to let us know you are interested. Not the right fitDon t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you knowAlign is the world s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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