Sales Support

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Graduate ( Any Discipline)
• Graduation not required