Onboarding Americas restaurateurs on our Clients platform by pitching, convincing and getting them signed for one of the Clients commission packages.
Responsibilities:
- Shift and schedule adherence.
- Timely follow ups and schedule call backs to customers where necessary.
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks.
- Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
- Display expertise thorough understanding of products and processes.
- Escalate problems/issues to the Supervisor / Technical Experts when warranted.
- Meet QA/QC requirements and other key performance metrics.
- Proactive communication with advertisers and stakeholders.
- Strict adherence to company policies and processes.
- Effective use of tools.
Competencies:
- Should be a multitasker in between the tools and work on the multiple menus at the same time.
- Should be able to follow up with the Mx via emails, chatter.
- He or she will perform data processing, database work, and research in this arena.
- Customer Success - Doing the right thing for customers.
- Consulting - Analyze, interpret and advise in order to help Client /customer to make the best possible choices and provide solutions to meet their strategic goals.
- Delivering Results - Maintaining a high level of commitment to personally getting things done
- Quality Focus - Promoting and maintaining high standards of quality at work.
- Customer Service - Recognizing and understanding customers needs and delivering in a manner that exceeds customers expectations.
- Functional Acumen - Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.
- Policies, Processes And Procedures - Following organizational procedures and guidelines to accomplish objectives.
- Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization.
- Planning And Organizing - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
- Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
- Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work.
Mandatory Skills.:
- Outbound Sales.
- Excellent Communication Skills.
- Pipeline Management.
- Logical reasoning.
- Negotiation.
- Objection-Handling.
- Place outbound / receive inbound calls - pitching, convincing and getting them signed for one of Clients commission packages.
- Fine with Night Shifts.
- Upselling Experience.
- Digital Marketing Knowledge.
