Description
We are looking for a Sales Retention Specialist with 1-5 years of experience in the Indian job market. The ideal candidate will be responsible for managing and retaining existing customers by providing exceptional service and support.
Responsibilities
- Develop and maintain long-term relationships with existing customers
- Proactively reach out to customers to ensure their needs are being met
- Identify opportunities to upsell or cross-sell products and services
- Handle customer inquiries and resolve issues in a timely and professional manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain accurate customer records and reports
Skills and Qualifications
- Bachelor's degree in Marketing, Business Administration, or a related field
- 1-5 years of experience in sales retention or customer service
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Proficiency in CRM software and Microsoft Office Suite
- Knowledge of sales and marketing techniques
- Proven track record of meeting or exceeding sales targets
