Sales Representative

Job Title: Customer Service Executive (Travel Packages)

Location: Ahmedabad

Mode: Night Shifts

7:00PM - 4:00AM

8:00PM - 5:00AM

9:00PM - 6:00AM

10:00PM -7:00AM

Job Description:

As a Customer Service Executive for Travel Packages, you will be responsible for

delivering outstanding customer service and assisting clients throughout their travel

journey. You will handle inquiries, resolve issues, and ensure a seamless experience

for our customers.

Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, or

chat regarding travel packages, bookings, and reservations.

• Provide accurate information about destinations, itineraries, pricing, and

additional services.

• Assist customers in booking travel packages, flights, accommodations, and

other travel-related services.

• Handle customer complaints, troubleshoot issues, and escalate complex

problems to the appropriate department for resolution.

• Build and maintain positive relationships with customers to ensure customer

satisfaction and loyalty.

• Collaborate with other departments such as sales, operations, and marketing

to optimise customer experience and service delivery.

• Keep detailed records of customer interactions, transactions, inquiries, and

Feedback.

Requirements:

• Proven experience in customer service or a related role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively.
• Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus.
• Ability to work well in a team environment and collaborate with colleagues from different departments.
• Flexibility to work in shifts and weekends, as required.

Job Type: Full-time

Pay: 10,000.00 - 30,000.00 per month

Experience:

• Cold calling: 1 year (Preferred)
• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)
• sales representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person