Sales Operations Executive

Brief About Company

Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.

At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.

Who are our clients :

We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.

Still looking for more information, then check our websitewww.convin.ai.

Heres why you should apply:

If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.

We are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for.

Role Description:

As a Sales Operations Executive at Convin, you will be responsible for optimizing the

performance of our sales team by ensuring seamless operations, process improvements,

and data-driven insights. You will work closely with the sales, marketing, and finance teams

to design and implement scalable sales processes, analyze key metrics, and drive overall

sales efficiency. This role requires a strong analytical mindset, attention to detail, and the

ability to streamline sales operations to maximize revenue growth.

Key Responsibilities:

Develop and implement sales processes to streamline workflows and ensure

operational efficiency across the sales team.

Monitor and analyze sales performance metrics (KPIs), and generate insights to

improve productivity and identify areas for growth.

Maintain and manage the CRM system, ensuring data accuracy, updating records,

and driving adoption of best practices within the sales team.

Forecast sales performance, track sales targets, and report key insights to sales

leadership for data-driven decision-making.

Collaborate with cross-functional teams, including marketing, finance, and

product, to align sales operations with company objectives.

Manage sales commissions and incentive structures, ensuring accurate calculation

and timely payouts.

Provide training and support to the sales team on sales processes, tools, and

systems to ensure effective use of resources.

Identify and implement tools and technologies to improve sales productivity,

including CRM enhancements, automation, and reporting tools.

Assist in sales pipeline management, ensuring accurate forecasting and reporting,

and tracking the health of opportunities throughout the sales cycle.

Create and maintain sales documentation, such as process guides, playbooks,

and training materials to ensure consistency and efficiency.

Drive continuous process improvements to optimize sales workflows, reduce

bottlenecks, and improve overall performance.

Ensure compliance with legal, financial, and data protection regulations within

the sales process.

Qualifications:

Bachelors degree in Business, Sales, or related field.

3+ years of experience in a Sales Operations or similar role, ideally within a B2B

SaaS company.

Strong knowledge of CRM systems (e.g., Salesforce, HubSpot) and experience

managing sales tech stacks. Proficiency in data analysis, forecasting, and reporting using tools like Excel, Power

BI, or similar.

Ability to work cross-functionally with sales, marketing, finance, and product teams.

Excellent organizational skills with an attention to detail.

Strong analytical and problem-solving skills with the ability to identify trends and

provide actionable insights.

Ability to manage multiple tasks and projects simultaneously in a fast-paced

environment.

Experience with sales commission structures, pipeline management, and sales

process optimization is a plus.

Why Convin:

Be part of a dynamic, fast-growing team that is transforming contact center

operations using AI-powered technology.

Opportunity to work with a talented team and collaborate on impactful projects.

Competitive salary and benefits package, including ESOPs.

Significant learning and growth opportunities in a fast-paced, high-impact

environment

Heres What happens after you apply

1. Within 4 days of your application - our hr team will contact you to schedule a quick chat with one of our founders.

2. If theres a fit, the 2nd & 3rd rounds will be scheduled within a week.

3. The whole hiring process will be completed within 15 days of your application.

What makes this role a perfect opportunity

Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part It doesnt have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.

Holiday Allowance: INR 24000 allowance every year for travel anywhere.

Wifi Allowance: INR 6K wifi allowance

Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.

The fast-growing startup has no limits on what you can learn and gain in terms of experience.

The opportunity to earn a CTC of 30LPA to 40LPA per annum