Role - Sales Officer (Home Loans)
Purpose: Will be responsible for meeting targets, identify new sources from assigned geography,
and maintain good relationship with sources, achieving efficiency of assigned geography and
sources there by achieving the desired productivity expected by the company.
Job Description:
Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the
help of supervisor. Identify new sources in the allocated Area/ Geography and inform the
progress to reporting manager during team huddle.
Knowledge, Skills & Functional Competency
Knowledge of the entire geography.
Ability to plan and map the allocated geography into areas/lane to lane.
Ability to use tools and resources to identify potential sources.
- Source Relationship Management.
Responsible for managing the relationship with all sources assigned and identified by him in
his geography/area.
Knowledge Skills & Functional Competency
Ability to understand the potential and ensure the expected LSR, SLR and MS of the
source.
Knowledge and ability to use various tools which can be utilized to improve relationship
and ratios.
Responsible for maintaining reports related to sales and all his activities in the prescribed
format. Should maintain diary on daily basis in the prescribed format of activities.
Knowledge, Skills & Functional Competency
Knowledge of various reports to be maintained
Ability to capture data in the prescribed format
Ability to understand and perform all functions of diary
- Channel Partner Recruitment
Responsible for identification of channel partners
Knowledge, Skills & Functional Competency
Knowledge of BSA empanelment process.
Ability to identify the potential channel partner
Ability to identify whether the BSA falls within the norms and category defined.
Responsible for attending team huddle on a daily basis as per the set process
Knowledge, Skills & Functional Competency
Knowledge of daily morning huddle process
Ability to provide data in the prescribed format based on business requirements.
- Customer Relationship Management
Responsible for enhancing the customer experience by developing and maintaining
relationship with customers
Knowledge, Skills & Functional Competency
Knowledge of all products of bank and competition
Ability to sell products and provide required services to customers
Knowledge of KYC documentation
Knowledge of legal documentation and technical process
Knowledge and ability to use sales kit
Ability to analyse credit document and derive eligibility
Ability to handle objections
Behavioral Competencies
Must Have
- Interpersonal Skills- Customer Relationship Management, Source Management
- Planning- Geography Mapping, Sales Management
- Selling Skills- Conversions, Handling Customer Objections
Good to Have
- Creativity
- Working from a Service perspective
- Logical Reasoning
Skills: bsa empanelment process,legal documentation,identify potential sources,customer relationship management,kyc,slr,technical process,provide data,geography mapping,source management,lsr,capture data,conversions,map the allocated geography,sales management,sales,ms,handling customer objections
