The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
- Responsible for managing and undertaking collections process for debts that have been assigned.
- Regularly track the portfolio for specific buckets for the assigned area.
- Track and control the delinquency of the area, Bucket-wise and days past due wise and focus on non-starters.
- Responsible to allocate and achieve targets from agencies or in house team.
- Regularly follow up with the default customers.
- Ensuring adherence to collection process and legal guidelines.
- Tracing out absconded default customers and initiate recovery process.
- Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases.
- Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining management information system report, reviewing of collection feedback on daily, weekly and monthly basis.
Education Qualification (Fulltime):
Graduation: Bachelor s in engineering / Technology / Math s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
Post-graduation: MBA, PGDM
Experience: 2 to 5 years of experience in rural assets.
