Sales Lead

Art of Bicycle Trips is an active travel company involved in crafting memorable cycling holidays for active travel enthusiasts around the world.

As our name suggests, it is our constant endeavor to raise each bike trip to the level of an art form, and we strive to apply this aesthetic principle to every element of our bike tours.

We believe in slowing down to see the world, and in the power of slow travel to change perspectives. Therefore, all our tours are crafted with the purpose of allowing our guests to immerse themselves in a destination, and experience its culture, cuisines, and customs at their own pace.

We have been in this business since 2012, and are today a recognized name in the industry. Over this last decade or so, we've earned a reputation for being highly attentive and responsive to our customers needs.

We are a global company, and expect all our creatives and communications to reflect this fact.

Our clients hail from North America (USA and Canada), UK, Australia, and New Zealand. We organize tours in 20+ destinations across Asia and Europe. We pride ourselves on providing personalized and exceptional service to each of our clients, ensuring their travel experiences are memorable and seamless.

We are seeking a highly capable and motivated individual to join our team as the Head of Sales. This role is pivotal to our company's success, overseeing the entire sales function and ensuring a seamless process from receiving inquiries to converting them into confirmed bookings. As the Head of Sales, you will be responsible for both individual contributions and team management, with an initial focus on mastering our products, customers, and processes. The ideal candidate will be a strategic thinker with a customer-centric approach, excelling in matchmaking customers with the right tour/product and ensuring responsiveness to inquiries.

• Oversee the complete sales process, from receiving inquiries to converting them into bookings.

• Understand the unique preferences and needs of each customer to recommend the most suitable cycling holiday package.
• Develop and maintain a deep knowledge of all tours and products offered, including destinations, itineraries, and special features.
• Train and mentor the sales team on effective matchmaking techniques to enhance customer satisfaction and retention.

• Ensure the sales team responds promptly to customer inquiries through various channels (email, phone, social media, etc.).
• Implement and manage systems to track and prioritize customer inquiries, ensuring no communication is overlooked.
• Monitor response times and quality of customer interactions, providing feedback and coaching to the sales team as needed.
• Develop and refine processes to improve the efficiency and effectiveness of customer engagement.

• Manage communication with suppliers to design accurate and appealing itineraries.
• Build and maintain trust-based relationships with suppliers, ensuring clarity and transparency in all communications.

• Initially, focus on a steep learning curve to understand our products, customers, and sales processes.
• Engage directly with complex inquiries and certain destinations, ensuring high-quality responses and customer satisfaction.

• Lead the sales team by example, reviewing their responses to inquiries and setting up processes to ensure timely and diligent follow-ups.
• Develop Standard Operating Procedures (SOPs) around the sales process to maintain consistency and efficiency.

• Analyze sales data to extract insights and help the product and marketing teams optimize their strategies.
• Present sales performance analysis, identifying trends and providing actionable recommendations.

• Collaborate with cross-functional teams, including Operations, Technology, Accounting, Product, and Marketing, to brainstorm ideas and contribute to the company's overall growth.
• Learn and master our booking and customer management systems to streamline processes and improve efficiency.

• Excellent communication skills, both written and verbal, with a strong command of English.
• Ability to comprehend the context and tone of conversations, engaging meaningfully and tailoring responses accordingly.
• Structured thought process for clear and unambiguous communication.
• Empathy and active listening skills to effectively engage with customers.
• Attention to detail to manage multiple bookings and ensure accuracy.
• Strong work ethic and ability to independently manage workdays responsibly.
• Ownership and accountability for converting inquiries into bookings.
• Analytical thinker and problem solver, capable of understanding issues from all angles and contributing to solutions.
• Experience in consulting, stakeholder management, or a business management role preferred.
• 5-7 years of relevant experience.
  

• Base salary in the range of 12,00,000 to 15,00,000 per annum, commensurate with experience and qualifications.
• You will be eligible for Bonus/Incentive post your probation period based on individual and company performance.
• After completing one year with us, you will become eligible for stock options, subject to company performance and management discretion.
• Work-from-home flexibility.
• Opportunities for role and salary growth based on performance.
• Ground floor entry into India's leading adventure travel company and opportunity to be part of our growth story.
• Vibrant work environment with a dynamic workforce.
• Training and ongoing support from senior management.

Join us and lead our sales team to new heights, driving the growth and success of Art of Bicycle Trips while delivering exceptional experiences to our guests.

Email: [Confidential Information]