Job Title: Front Desk Receptionist and Sales Associate
Location: Max Media Photo Studio, Surat
About Us:
Max Media Photo Studio is a renowned studio based in Surat with over two decades of expertise in capturing precious moments, spanning across various verticals like Max Media Kids, Max Media Wedding, Max Media Academy, and corporate events. Our studio is dedicated to delivering exceptional photography experiences to clients, and we are looking for a friendly, proactive individual to join our front desk team.
Position Summary:
The Front Desk Receptionist and Sales Associate is the first point of contact for our clients and plays a vital role in creating a welcoming atmosphere at the studio. This individual will manage front desk responsibilities, coordinate client schedules, assist with product inquiries, and promote our various services, including photoshoots, academies, and events.
Key Responsibilities:
Front Desk Management
- Greet clients warmly upon arrival and ensure a welcoming environment.
- Manage studio schedules, appointments, and bookings with accuracy.
- Handle phone and email inquiries about studio services and packages.
- Maintain client records, check-ins, and payment details in our management system
Sales and Client Engagement
- Educate and inform clients about our different photography services and packages.
- Upsell additional products and services such as framed prints, albums, and customized packages.
- Provide personalized recommendations based on client preferences and event needs.
- Assist clients in selecting services that best suit their requirements for kids, weddings, corporate events, and more.
Customer Support and Problem-Solving
- Handle client concerns, questions, and rescheduling needs in a polite and efficient manner.
- Act as a bridge between clients and the studio team to ensure smooth communication.
- Follow up with clients post-shoot to ensure satisfaction and encourage feedback.
Administrative and Support Duties
- Ensure the front desk and studio waiting areas are organized, clean, and well-presented.
- Prepare daily reports on bookings, client inquiries, and sales targets.
- Collaborate with the studio team on workflow and event schedules.
- Support marketing initiatives and promotions by informing clients of new offers and upcoming events.
Qualifications:
- High school diploma or equivalent; additional certifications in customer service or sales are a plus.
- Proven experience in customer service, front desk, or sales roles, preferably in a creative or studio environment.
- Excellent communication skills in both English and Gujarati (other languages are a plus).
- Strong organizational skills, with an ability to multitask and prioritize in a dynamic studio setting.
- Familiarity with booking and payment software, as well as basic MS Office tools.
- Friendly, proactive, and solutions-oriented mindset.
Benefits:
- Competitive salary and potential for incentives on sales.
- Training in photography packages and studio services.
- Opportunities for professional growth within Max Media's creative team.
To Apply:
If you're passionate about customer service and interested in the world of photography, we'd love to meet you! Send your resume to
Nayan Choksi at 9825411125.
or email at [Confidential Information]
