Contact appropriate individual or department (eg, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets, gift certificates)
Promote awareness of brand image internally and externally
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Enter Marriott Rewards information into appropriate software when taking guest reservations
Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
Monitor the performance of others to ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2-years of related work experience
