Company Description
Thermodynamic Engineers Pvt. Ltd. is an ISO 9001:2008 certified company located in Kanpur Nagar. They are engaged in various manufacturing and trading activities, specializing in the production of Shell & Tube Heat Exchangers, Extended Surface Heat Exchangers, and Air-cooled Heat Exchangers. Additionally, they offer Consultancy Services for Energy Management and provide Plant Utility Design services. With over 35 years of experience, the company is known for its expertise and commitment to quality.
We offer competitive compensation packages, health & medical benefits and a positive work culture that emphasizes work-life balance and recognizes the contributions of our employees.
Objectives of the role
- Understanding customer needs and aligning product offerings with their requirements.
- Providing technical expertise and guidance to customers throughout the sales process.
- Conducting product demonstrations and delivering compelling presentations to showcase the value of our solutions.
- Collaborating with the sales team to identify and qualify sales opportunities.
- Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
- Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations.
Your tasks
- Understand our product/service's technical features, functionalities and benefits.
- Study customer needs, pain points and business challenges and create a customised sales proposal with the sales team.
- Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers.
- Provide pre-sales support by answering technical inquiries and participating in sales meetings.
- Liaise with the engineering or technical team to address technical concerns or requirements.
- Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions.
- Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions.
- Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
- Give active feedback and insights from the market to the product development and marketing team.
- Participate in sales meetings, trade shows and industry events to promote our products or services.
- Stay updated on industry trends, market dynamics and competitor offerings.
Required skills and qualifications
- BA bachelor's degree in engineering preferably Mechanical
- 2+ years of experience as a sales engineer or in sales of steam accessories .
- Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.
- Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
- Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
- Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
- Ability to work independently and collaboratively within a team.
- Willingness to travel as required.
