Workstore Limited (formerly Staples) is a B2B service provider specializing in Office Supplies, Corporate Gifting, Facility Automation, and Lighting. With a Pan India presence, we cater to enterprise customers. Our Simplibuy platform offers a seamless P2P Procure-to-Pay solution. We introduce Dyson for commercial facility automation (hand dryers) and Elkay for water dispensers. For lighting, our merger with Retail Light Techniques brings 35 years of expertise in retail, now extending to corporate and pharmaceutical lighting solutions. Trust us for reliable and efficient B2B services.
- Department: Inside Sales
- Designation: Sales Coordinator
- Grade: 2B
- Years of experience: 1+ years
- Location: Worli, Mumbai.
Responsibilities:
- Manage incoming phone calls
- Generate sales leads & Working on Existing leads.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Cold calling
Skills:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Interested candidates can share their updated resumes over email at [Confidential Information]
