Job Description
VISL00323 Full-Time Hyderabad 2 years
Customer Interaction: Interact with customers through various channels such as phone calls,
emails, chat, or in-person to address their inquiries and concerns.
Issue Resolution: Resolve customer complaints, problems, or requests by investigating the
issue, identifying solutions, and implementing them in a timely manner.
Product/Service Knowledge: Have a comprehensive understand
or services to effectively assist customers and provide accurate information.
Communication: Communicate clearly and effectively with customers, using positive and
professional language. This includes active listening to un
Documentation: Keep detailed records of customer interactions, transactions, comments, and
complaints. This information can be valuable for analyzing customer feedback and improving
processes.
Problem Solving: Demonstrate strong
find satisfactory solutions.
Team Collaboration: Collaborate with other departments, such as sales or technical support, to
ensure seamless customer experiences and the resolution of complex issues.
Customer Feedback: Collect and analyze customer feedback to identify trends and areas for
improvement in products, services, or customer service processes.
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