Job Description
VISL00415 Full-Time Ahmedabad 1 year
Role: The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Customer Support Executive will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner.
Responsibilities: Provide excellent customer service through various channels, including phone, email, and chat. Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary. Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction. Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries. Document and track customer interactions and resolutions in the company's CRM system. Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements. Stay updated on product knowledge, industry trends, and customer service best practices. Identify opportunities to upsell or cross-sell products and services to existing customers. Assist in the development and improvement of customer support processes and procedures. Meet and exceed individual and team performance goals. Qualifications: Proven experience in a customer support or service role. Excellent communication skills, both written and verbal (English) Strong problem-solving and decision-making abilities.
Ability to work well in a team environment and collaborate with colleagues from various departments. Familiarity with customer relationship management (CRM) software. Ability to multitask and prioritize in a fast-paced environment. Empathy and patience when dealing with customer issues. Proactive and self-motivated with a positive attitude.
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