Provide General Sales Support to Customer Facing KAM team from JBP tracking, new line forms, field team support, customer queries, sample requests, Customer event logistics & data management services
Responsibilities Functional Responsibilities
- Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable
- Customer JBP tracking
- First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
- Preparation & communication of new lines and pricing information to customers based on agreed customer format and notification lead time requirements
- Provide Field Sales Support (field comms, performance tracking & sales tools)
- Intenal Customer admin support i.e. maintaining store files, contact lists etc
- Support with customer event management (operational set up & logistics)
- Support on Equipment Ordering and Sales Training & Capability Support (training materials, logistics & feedback)
- Data management services i.e. customer masterfile, sales organisation, contract management & DX knowledge management of DX Hub
- Amazon Back office support covering Order management, invoicing & catalogue management
People Responsibilities
- Develop winning relationships with Cluster Functional Leadership team and other key stake holders within the Cluster business, ensuring highest levels of agility and support are provided
Support the Cluster Sales Lead with all initiatives to improve GBS service offerings
Qualifications - Degree qualified in Business / Commerce (MBA Preferred)
- Builds robust and successful working relationships
- Strong written and verbal communication skills
- Excellent organisation and prioritisation skills
- Proactive, responsive and results driven
- Highly proficient in Microsoft Office programs
Essential
- Fluent English with excellent interpersonal skills
- Exceptional written and oral communication, adapting approach by situation and audience
- High attention to detail
- Collaboratively and proactively works with multi-functional teams
- Dynamic, organized and able to handle competing priorities
Good to have :
- Working knowledge of SAP and BI
- Experience in FMCG
