The Sales Coordinator in a Chemical Manufacturing company is responsible for supporting the sales team in achieving their sales targets and managing client relationships. This role involves handling customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring smooth communication between all stakeholders to meet customer needs efficiently.
###
Key Responsibilities:
- Sales Support:
- Assist the sales team in preparing sales proposals, quotes, and contracts.
- Maintain and update customer databases, sales records, and reports.
- Coordinate with the marketing team to ensure the sales team has the necessary promotional materials.
- Monitor sales targets and provide regular updates to the Sales Manager.
- Order Processing:
- Process customer orders, ensuring accuracy and timely entry into the system.
- Coordinate with production and logistics teams to ensure timely delivery of products.
- Track order status and communicate with customers regarding delivery schedules, delays, or any issues.
- Customer Relationship Management:
- Respond to customer inquiries via phone, email, or in-person and provide product information, pricing, and delivery details.
- Handle customer complaints and work with relevant departments to resolve issues promptly.
- Build and maintain strong relationships with key customers.
- Coordination and Communication:
- Liaise between the sales team, production, logistics, and finance departments to ensure smooth order fulfillment.
- Assist in preparing sales forecasts and budgeting.
- Coordinate with the finance team for invoicing and payment collection.
- Reporting and Analysis:
- Prepare regular sales reports for management, highlighting sales performance, customer feedback, and market trends.
- Analyze sales data to identify opportunities for improvement and support decision-making processes.
- Administrative Tasks:
- Manage the sales team's calendar, schedule meetings, and arrange travel plans.
- Assist in organizing sales meetings, conferences, and trade shows.
### Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2-4 years of experience in a sales coordination or support role, preferably in a chemical manufacturing environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of the chemical manufacturing industry and its products is a plus.
### Key Competencies:
- Attention to Detail: Ensuring accuracy in order processing and documentation.
- Problem-Solving: Ability to address customer issues and find solutions.
- Customer Focus: Commitment to providing excellent customer service.
- Time Management: Ability to prioritize tasks and meet deadlines.
- Collaboration: Working effectively with internal teams and external customers.
---
This JD can be customized based on the specific requirements of the company.
Job Type: Full-time
Schedule: - Day shift
Monday to Friday
Experience:- total work: 5 years (Preferred)
Sales coordinator: 3 years (Preferred)
Work Location: In person
