Overview
The Sales Coordinator (Back Office) plays a crucial role in supporting the sales team by managing administrative tasks, ensuring efficient processes, and maintaining strong relationships with clients. This position is vital in driving sales performance and enhancing customer satisfaction through effective coordination and communication. The Sales Coordinator acts as a liaison between the sales team and other departments, such as finance and logistics, facilitating seamless operations. A keen focus on detail, exceptional organizational skills, and the ability to multitask are essential in this role to promote efficiency in sales processes. By managing data and supporting the sales team, the Sales Coordinator ensures that targets are met, deadlines are adhered to, and customer inquiries are addressed in a timely manner. This position not only contributes to the overall sales strategy but also fosters an environment of collaboration and teamwork within the organization, making it a significant part of the sales ecosystem.
Key Responsibilities
- Assist the sales team with daily administrative tasks and support their activities.
- Maintain and update sales databases, records, and reports for monitoring sales performance.
- Coordinate sales meetings, presentations, and proposals for potential clients.
- Communicate with clients regarding orders, inquiries, and issues to ensure high customer satisfaction.
- Prepare sales contracts and documents as per company policies and client requirements.
- Process sales orders, delivery schedules, and ensure timely fulfillment.
- Support the development of marketing materials and sales collateral.
- Assist in forecasting sales trends and market analysis to aid strategic planning.
- Collaborate with finance to assist with invoicing and payment processing.
- Monitor inventory levels and collaborate with logistics to ensure product availability.
- Keep up-to-date with product knowledge and industry trends to provide informed support.
- Facilitate communication between the sales team and other departments such as marketing and customer service.
- Utilize CRM systems to track customer interactions and manage leads effectively.
- Generate reports and presentations for management review on sales performance metrics.
- Assist in training new sales representatives as needed.
Required Qualifications
- Bachelor's degree in Business Administration, Sales, or related field.
- 2+ years of experience in a sales support or coordination role.
- Strong knowledge of sales principles and customer service practices.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with CRM software and sales management tools.
- Excellent written and verbal communication skills.
- Detail-oriented with strong organizational capabilities.
- Ability to handle multiple projects and prioritize effectively.
- Strong analytical and problem-solving abilities.
- Team player with a collaborative attitude.
- Ability to work under pressure and meet deadlines.
- Familiarity with market research and sales analysis techniques.
- Basic understanding of financial principles and budgeting.
- Experience in creating presentations and reports.
- A motivated self-starter with a proactive approach to responsibilities.
- Willingness to learn and adapt in a dynamic environment.
Skills: sales support,crm software,market research,problem-solving,administrative,analytical skills,microsoft office suite,team collaboration,customer service,sales management tools,sales analysis,project coordination,organizational skills,data analysis,time management,communication,sales performance,office,data management,presentation creation,administrative tasks
