About Us: Vensen lighting Pvt. Ltd. is a leading manufacturer of high-quality LED strip and rope
lights, providing innovative lighting solutions to various companies. We are committed to delivering
exceptional products and services to our clients, and we are looking for a dedicated and experienced
Customer Support Manager to join our team.
Job Summary: The Customer Support Manager will be responsible for managing customer
complaints, tracking orders, handling new orders from various clients, preparing quotations, and
coordinating with clients to resolve their issues. The ideal candidate will possess excellent
communication skills, a strong customer service orientation, and the ability to manage multiple tasks
efficiently.
Key Responsibilities:
- Customer Complaints Management:
o Handle and resolve customer complaints in a timely and professional manner.
o Monitor and track the resolution of customer complaints to ensure satisfaction.
o Develop and implement strategies to minimize recurring complaints.
- Order Management:
o Track orders placed by various clients to ensure timely delivery and accuracy.
o Manage the end-to-end order process, from order placement to delivery.
- New Orders and Quotations:
o Take new orders from various clients and ensure they are processed efficiently.
o Prepare accurate and competitive quotations for clients.
o Negotiate pricing and terms with clients to secure orders.
- Client Coordination:
o Act as the primary point of contact for clients, addressing their needs and concerns.
o Maintain strong relationships with clients through regular communication and
follow-ups.
o Coordinate with internal teams to ensure client requirements are met.
- Problem Solving:
o Identify and address potential issues that could impact customer satisfaction.
o Develop and implement effective solutions to client problems.
Job Type: Full-time
Pay: 9,483.51 - 25,000.00 per month
Jadwal: - Day shift
Tunjangan:
Health insurance Provident Fund
Education:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
+91 7229813331
