Customer focus: Driving Net Promoter Score
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
- Understanding the POS system to ensure that the transactions are processed effectively
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
Product Recommendation
- Presenting the customer with an optimal selection of products based on customer preferences
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Achieving Sales Vs. Plan & SOP Adherence
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
Store Upkeep & Maintenance
- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.
Personal Attributes & Competencies
- Minimum qualification: 12th pass; Graduates preferred
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions
- Clear communication and active listening skills
- Ability to adapt to changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority
