Sales Associate

JUNIOR SALES ASSOCIATE

The candidate will play a vital role in assisting with sales activities, providing excellent customer service, and contributing to the overall success of our e-commerce platform. One should be passionate about gems, have a flair for sales, and enjoy working in a fast-paced environment.

• KEY RESPONSIBILITIES

• Sales Support: Assist senior sales staff in achieving sales targets by conducting product

demonstrations, providing information about gemstones and jewelry, and guiding customers through the purchasing process.

• 2. Customer Engagement: Interact with customers via phone, email, and live chat to answer inquiries, address concerns, and provide personalized recommendations based on their preferences and budget within the mid-priced segment.

• 3. Order Processing: Process customer orders accurately and efficiently, ensuring that all

transactions are completed in compliance with company policies and procedures.

• 4. Product Knowledge: Develop a thorough understanding of the mid-priced segment products, including gemstones, jewelry collections, and accessories, to effectively communicate product features, benefits, and pricing to customers.

• 5. Relationship Building: Build and maintain positive relationships with customers to foster

loyalty and repeat business, including following up with customers post-sale to ensure

satisfaction and address any issues or concerns.

• 6. Sales Reporting: Assist in maintaining sales records, updating customer profiles, and

generating sales reports to track performance, analyze trends, and identify opportunities for improvement.

• 7. Cross-functional Collaboration: Collaborate with various departments, including marketing, product management, and customer service, to support sales initiatives, promotions, and product launches within the mid-priced segment.

• 8. Continuous Learning: Stay updated on industry trends, product knowledge, and sales

techniques through training sessions, workshop.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Health insurance

Leave encashment

• Paid sick time

Paid time off

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Yearly bonus

Application Question(s):

• What is your current location

How many years of experience in Inside Sales

• Are you located in Delhi NCR

What is your in hand monthly salary

Language:

• English (Required)

Work Location: In person